Original research
Glass replacement in Franklin, TN: reviews and Maps visibility
Local search visibility measured August 10, 2026, with provider website statements captured October 1, 2026.
- Key findings
- 5
- Method steps
- 6
- Sources
- 8
- Owner implications
- 6
For an independent service business in Franklin, visibility for “glass replacement near me” puts several different services in the same set of results. Providers describe insulated glass replacement, custom glass, window replacement and auto glass, alongside window sales, cleaning and tinting. Whether an inquiry fits a business depends on the type of glass and the work requested.
The August 10, 2026 measurement observed 61 businesses. This page compares the 25 listed businesses by measured Maps visibility, rating and review count, then examines service descriptions, quotation routes, warranties and appointment options published on provider websites on October 1, 2026.
The strongest measured top-three visibility did not belong to the businesses with the largest review counts. The first three listed businesses had a median of 78 reviews, compared with 109 for the remaining listed businesses. That comparison does not establish what caused their search placement, and Maps visibility does not measure workmanship, price or service quality.
The evidence
Key findings
The leading businesses had different levels of top-three visibility.
- Number
- 100%; 80%; 40%
- Basis
- Sampled Maps searches for glass replacement near me in Franklin, TN, measured August 10, 2026.
The keyword had a small monthly search estimate.
- Number
- 10
- Basis
- Keyword Planner monthly estimate for the phrase “glass replacement near me” in the Franklin intent group.
Most observed businesses had ratings.
- Number
- 61; 59; 4.65
- Basis
The leading businesses had different levels of top-three visibility.
Lewis Glass appeared in positions 1–3 in 100% of sampled searches, Quality Glass Services in 80%, and Rick's Auto Glass in 40%. These percentages do not describe how often each business appeared first. No single business was consistently shown first for “glass replacement near me.”
The keyword had a small monthly search estimate.
Keyword Planner estimated 10 monthly searches for “glass replacement near me.” This represents keyword searches, not people, inquiries or customers.
Most observed businesses had ratings.
The observed market contained 61 businesses, of which 59 had ratings. The average rating across those rated businesses was 4.65.
Claimed listings and listed websites were common across the observed market.
The computed claimed-listing percentage was 98%. Across the 61 observed businesses, 53 had a website listed.
The first three listed businesses had a lower median review count than the remaining listed businesses.
Method
How the study was built
- 01
Use the August 10, 2026 Maps visibility measurement for the observed market and the 25 businesses listed in rank order.
- 02
Define top-3 share as the percentage of sampled searches in which a business appeared in positions 1–3.
- 03
Keep top-three appearance separate from first-position consistency.
- 04
Use the supplied computed market totals, rating average and review-count medians without recalculating them.
- 05
Use Keyword Planner's monthly estimate for “glass replacement near me” as a count of keyword searches.
What it means
Lewis Glass appeared in the first three Maps positions in 100% of sampled searches, Quality Glass Services in 80%, and Rick's Auto Glass in 40%. No single business was consistently shown first for “glass replacement near me.”
For owners
What to act on
Because visible providers describe different services, owners could test whether stating supported glass replacement types and exclusions improves the proportion of inquiries that fit their work. Lewis Glass, Quality Glass Services and Rick's Auto Glass provide measured top-three visibility benchmarks. Owners could compare relevant listing or website changes against repeated measurements and track first-position consistency separately. The lower review-count median among the first three listed businesses gives no basis for assuming that adding reviews alone will improve placement. Owners could test consistent requests for service-specific feedback while tracking review volume, inquiry quality and visibility separately. The different quote routes give owners a reason to test clearer explanations of quote inclusions and potential fees, measuring clarification requests and qualified quote completion. The differences in published warranty detail give owners a reason to test whether coverage periods, exclusions and claim steps reduce questions during quotation and after installation. The different intake and appointment routes give owners a reason to test clearer job instructions, appointment options and lead-time expectations, measuring incomplete or unsuitable inquiries.
For customers
What to notice
Check whether a provider handles the required glass type before requesting a quote: the visible results include insulated glass, window replacement and auto glass, as well as businesses describing cleaning or tinting. Use top-three visibility to understand which businesses appeared prominently in the sampled searches. Assess job suitability separately because placement does not establish workmanship, price or service quality. Read ratings alongside review counts: Quality Glass Services had 5 reviews, Lewis Glass had 78 and Rick's Auto Glass had 81. Those figures do not establish the outcome of a particular job. Request a quote for the actual replacement work. The published offers do not establish a local replacement price range, and Window Genie's starting price concerns cleaning and pressure washing. Ask which warranty applies to the specific job, including manufacturer coverage, exclusions and the complete claim procedure. The published warranties concern different services. Confirm appointment availability and local service before relying on published hours or national booking tools. Those details do not establish replacement turnaround or Franklin availability.
Measurement dates and population
Maps visibility, ratings, review counts and listing attributes were measured on August 10, 2026 by FlashCrafter Briefs. The observed market contained 61 businesses; the ranked comparison lists 25 businesses. The dossier version was 118caa589043, built October 1, 2026.
Website statements were captured on October 1, 2026. The computed website capture count was 7. The website review therefore occurred after the Maps visibility measurement; the two dates describe different observations.
Study coverage
| Measure | Value | Population or date |
|---|---|---|
Observed businesses | 61 | Market measured August 10, 2026 |
Limitations
Maps positions describe sampled searches measured August 10, 2026, rather than a market-wide ranking. The sample count and detailed sampling procedure are unspecified.
Top-3 share measures appearance in positions 1–3, not the percentage of searches in which a business appeared first.
Map visibility does not measure workmanship, price or service quality.
Keyword Planner's monthly estimate represents keyword searches, not people or customers.
Ratings and review counts do not establish the quality of a particular job. No public review excerpts are available here for assessing service experiences.
The market average covers all rated businesses observed; the review-count medians cover only the listed businesses. The figures do not establish that rating or review count caused search placement.
Website descriptions are business statements, not verified service capabilities.
Gerber's page is national and does not establish Franklin service availability. Every Window's installation availability in Franklin is unconfirmed. Window Genie's published text does not establish a glass replacement service.
Free quote and consultation offers are business statements. The absence of replacement prices in the captured descriptions does not establish that prices are unavailable elsewhere.
Every Window's advertised pricing tool was not evaluated. A local replacement cost range or cheapest-provider comparison is not established.
Published warranties are business statements, and fulfillment has not been verified. Lewis Glass's captured claim-procedure text ends before the full instructions. Manufacturer terms for the quoted products are unspecified.
The warranties concern different services and cannot be treated as equivalent. Gerber's published guarantee does not establish coverage for a Franklin auto glass job.
Maps visibility, ratings and review counts
Lewis Glass led the listed businesses with a 100% top-3 share, followed by Quality Glass Services at 80% and Rick's Auto Glass at 40%. Genesis Glass & Mirror, Rockstar Glass Company and Heritage Windows each had a 20% share. The other listed businesses had a 0% share in the sampled searches.
A top-three appearance is distinct from a first-place appearance. No single business was consistently shown first for “glass replacement near me.” The measured order and percentages apply to the August 10, 2026 sample and do not establish a permanent market ranking.
Ratings and review volumes also varied. Quality Glass Services had a rating of 5 from 5 reviews; Lewis Glass had 4.8 from 78; Rick's Auto Glass had 4.3 from 81. Across the observed market, 59 businesses had ratings and the average was 4.65. The median review count was 78 for the first three listed businesses and 109 for the remaining listed businesses.
Owners can use the visibility leaders as benchmarks for repeated measurements, but these figures do not show that reviews caused placement. Customers can compare rating and review count alongside service fit, while recognizing that neither the ratings nor the Maps positions establish the quality of a particular job.
Businesses in measured Maps visibility order
| Rank | Business | Rating | Reviews | Listing status | Top-3 share | Listed website |
|---|---|---|---|---|---|---|
Questions
Frequently asked
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