Best CRM Software for Plumbers

Why we recommend it: FlashCrafter takes a different approach than traditional field service software. Instead of just managing your existing customers, it helps you get found by new ones.

The platform combines a professional website builder with CRM functionality and built-in local SEO tools. For plumbers tired of paying separately for a website, CRM software, and SEO services, FlashCrafter bundles everything into one affordable $50/month package with no per-user fees.

The AI-powered website builder creates industry-specific pages optimized for local search, helping you rank for terms like "emergency plumber near me" or "water heater repair [your city]." Automated review collection helps build your Google reputation, while the CRM tracks leads and customer relationships.

Best for: Plumbing businesses that want to grow their online presence and manage customers without juggling multiple software subscriptions. Particularly valuable for businesses currently paying $200+/month for separate website, CRM, and marketing tools.

ServiceTitan is the 800-pound gorilla of field service management. Built for large, established plumbing companies, it offers an incredibly comprehensive feature set that covers virtually every aspect of running a service business.

The platform excels at complex operations: sophisticated dispatch optimization, detailed job costing, pricebook management with good-better-best options, and integration with drain cameras and other diagnostic equipment. The reporting suite is among the best in the industry.

However, that power comes at a significant cost. Pricing starts around $245 per technician per month, with implementation and training fees that can reach $10,000+. Most companies report a 3-6 month learning curve before seeing full value. Annual contracts are typically required.

Best for: Established plumbing companies with 10+ technicians, $2M+ in annual revenue, and dedicated office staff to manage the system. Not recommended for smaller operations due to cost and complexity.

Housecall Pro has built a strong reputation as a user-friendly alternative to enterprise solutions. The mobile app is particularly well-designed, making it easy for technicians to manage their day in the field.

Key strengths include excellent customer communication tools (automated texts, on-my-way notifications), a solid online booking widget, and Instapay for same-day payment deposits. The marketing automation features help with review collection and email campaigns.

The downside is per-user pricing that adds up as you grow. The Basic plan at $59/month is limited to one user. The Essentials plan at $129/month adds more users but still charges extra for additional team members. Flat-rate pricing support requires an additional module.

Best for: Small to mid-size plumbing companies (2-8 technicians) who prioritize ease of use and strong customer communication features over plumbing-specific functionality.

Jobber is often praised for its simplicity. If you have tried other field service software and found it overwhelming, Jobber refreshing approach to design may be exactly what you need.

The customer portal is excellent, making it easy for homeowners to view quotes, approve work, and pay invoices. The interface is clean and modern, and most users report being up and running within a day or two rather than weeks.

That simplicity comes with tradeoffs. Jobber lacks plumbing-specific features like pricebook management and detailed job costing. Inventory tracking is basic. The Core plan at $49/month is quite limited in features and users.

Best for: Solo plumbers or very small teams who want dead-simple software and are willing to sacrifice advanced features for ease of use. Works well for drain cleaning specialists or plumbers focused on recurring maintenance.