FlashCrafterComparison · Crm
Published prices, plan limits, integrations and review scores for Housecall Pro, Jobber, ServiceTitan, Workiz, Service Fusion, RepairShopr and QuoteIQ, checked October 1, 2026.
Owners of independent appliance repair and other local service businesses in the United States choosing a CRM and job-management system.
Most appliance repair shops do not run a purpose-built system. In Software Advice's January 2025 to January 2026 buyer calls, 36% of small and midsize field-service buyers were using non-specialized tools such as a CRM or accounting software, 35% were using manual methods and 26% had no system. Those callers came from plumbing, HVAC, electrical, lawn care and cleaning, so appliance repair is not broken out. IBISWorld puts the US appliance repair industry at $7.4 billion in 2026 across 37,453 businesses, with no company holding more than 5% share. That is a market of small, independent operators.
What appliance shops need from a CRM is narrower than a generic customer list. Guides written by software vendors describe the same needs: records per appliance (make, model, serial number, warranty expiry, service history), a parts workflow, warranty claim tracking, and phone-first lead handling. These guides are vendor-authored, so treat them as a checklist, not independent findings. Software Advice's feature survey also shows what buyers and users rank highest: scheduling and dispatch (85% of buyers, 90% of users), work-order management (85% and 88%), and mobile access (90% of users).
One point matters before you compare plans. None of the seven vendors' own pricing, integration or appliance pages names a native Marcone, Encompass or warranty-administrator integration. Workiz does list JB Warranties, and Housecall Pro, Workiz and Service Fusion offer an open API on their higher tiers, but you should confirm parts and warranty workflows in a demo. This page compares seven products on published pricing, plan limits, named integrations and review scores. Where a vendor does not publish a price, we say so instead of repeating third-party estimates as fact.
Shortlist
Best for small crews that want published prices, a no-card trial and the largest Capterra review base of the seven.
Pricing Basic $59/mo billed annually or $79 monthly (1 user); Essentials $149 annual or $189 monthly (5 users); MAX $299 annual or $329 monthly (8 users, then $35 per extra user). Card processing as low as 2.59%, bank payments 1%. 14-day trial with full MAX access, no card required. Add-on prices are not disclosed. From $59/mo (billed annually).
Strengths
Watch for
Best for owner-operators and small teams that want a low entry price and a vendor page written for appliance repair.
Pricing Core $49 monthly, $39 with a 1-year commitment, $29 annual prepay (1 user). Connect starts at $139/$119/$99, Grow at $199/$169/$149, Plus (5 users) at $499/$439/$399. Extra users $29 each. Cards 2.9% + 30¢, ACH 1%. Add-ons: Marketing Suite $99, AI Receptionist $29, Pipeline $49. 14-day trial on Grow, no card required. From $29/mo (Core, 1 user, annual prepay).
Strengths
Watch for
Best for larger or fast-growing service companies willing to go through a sales process and a longer onboarding.
Pricing Not disclosed. Starter, Essentials and The Works are listed with a Request Pricing button and no dollar figures. Third-party guides estimate roughly $245 to $500 per technician per month; those are not ServiceTitan figures.
Strengths
Watch for
Best for phone-heavy shops that want a built-in business phone and are comfortable getting a quote before buying.
Pricing Not disclosed. Standard, Pro and Ultimate are listed with Request pricing buttons. Genius Phone, Answering and Marketing are sold separately with no published price. 7-day free trial, no card required. Third-party price figures conflict with each other.
Strengths
Watch for
Best for shops with several office and field users that want one flat price instead of per-seat billing.
Pricing Starter $208 annual or $245 monthly; Plus $325 or $382; Pro $533 or $627. Unlimited users on every plan. Annual billing saves 15% and is charged upfront. ServiceCall.ai and GPS Fleet Tracking are add-ons with no published price. No free trial; a free demo is offered. Capterra lists 'from $259/mo'; the vendor page governs. From $208/mo (Starter, billed annually).
Strengths
Watch for
Best for shops that sell parts or take walk-in repairs and want ticketing with point of sale; less suited to a truck-based dispatch operation.
Pricing Starter $59.99 annual or $69.99 monthly (75 tickets and invoices per month, 1 user); Repair Shop $129.99 or $139.99 (unlimited tickets, 10 users); Big Chain $139.99 or $149.99 (2+ locations, 10 users). The page does not label the billing period. SMS credits are limited per plan; snail-mail and extra SMS prices are not disclosed. Capterra lists lower figures for the two upper plans; the vendor page governs. From $59.99 (Starter, annual term).
Strengths
Watch for
Best for one-to-four-person shops that want estimates, invoicing and AI tools at the lowest monthly price and accept a thinly reviewed product.
Pricing Essentials $29.99/mo (1 user); Beginner $74.99 (2); Pro $149.99 (4); Elite $299 (10); Max $699 (unlimited). Annual billing is $299.99, $749.99, $1,499.99, $2,990 and $6,990 respectively. Plans include monthly IQ Credits (500 to 8,000) that do not roll over. 14-day trial per plan, card required. Payment processing rate is not disclosed. From $29.99/mo (Essentials, 1 user).
Strengths
Watch for
Side by side
| Entry price on vendor page | Users on entry plan | Free trial | QuickBooks | Inventory tracking | Open API | Warranty or parts-distributor integration named | Capterra rating (reviews) | |
|---|---|---|---|---|---|---|---|---|
| Housecall Pro | $59/mo annual, $79 monthly | 1 | 14 days, no card | Essentials and above (QuickBooks Online sync) | Not listed on pricing page | MAX only | None named; Marcone and Encompass not listed | 4.7 (2,748) |
| Jobber | $29/mo annual prepay, $49 no commitment | 1 | 14 days on Grow, no card | Connect and above (QuickBooks Online) | Not listed on pricing page | Not clearly stated | None named; Marcone and Encompass not listed | 4.6 (1,487) |
| ServiceTitan | Not disclosed | Not disclosed | None stated | Yes (Online and Desktop) | Not listed on pricing page | Not stated | None named; Marcone and Encompass not listed | 4.3 (341) |
| Workiz | Not disclosed | Not stated | 7 days, no card | All plans | Ultimate | Ultimate | JB Warranties listed | 4.4 (218) |
| Service Fusion | $208/mo annual, $245 monthly | Unlimited | None; free demo | All plans (Online and Desktop) | Plus and above | Pro | None named; Marcone and Encompass not listed | 4.3 (308) |
| RepairShopr | $59.99 annual term, $69.99 monthly term | 1 | Not stated on pricing page; 14 days advertised on an industry page | Listed (Desktop, Online, Xero) | Not listed; point of sale included | Not stated | Parts suppliers named are electronics-focused | 4.4 (128) |
| QuoteIQ | $29.99/mo | 1 | 14 days, card required | Pro and above | Elite and above | Not stated | None named; Marcone and Encompass not listed | 5.0 (6) |
Method
Published pricing: we used each vendor's own pricing page and flagged any case where Capterra or another site shows a different figure; where a vendor does not publish a price we mark it not disclosed.
Plan limits: users included, ticket or credit caps, contract terms and trial conditions that change what a small shop actually pays.
Fit for appliance repair: appliance-level records, parts and warranty workflow, phone and lead handling, and named integrations, judged from vendor pages, not vendor marketing claims.
Review scores: Capterra rating and review count as the common yardstick, with Trustpilot and app-store figures noted where they diverge sharply.
Recurring complaints: themes from Capterra and Trustpilot reviews, treated as reviewer reports, not vendor facts.
Buyer priorities: the feature set measured against Software Advice's survey of what buyers and users call critical, including scheduling and dispatch, work orders, invoicing and mobile access.
Verdict
No vendor in this group publishes a native Marcone, Encompass or warranty-administrator integration, so the choice comes down to price transparency, team size and how much review risk you accept. Housecall Pro and Jobber combine published prices with the two largest review bases. Service Fusion suits larger user counts, QuoteIQ and RepairShopr are cheaper but come with thinner or weaker evidence, and ServiceTitan and Workiz require a quote and carry contract or billing complaints that you should test in writing before signing.
Best-documented option for a small crew
Housecall Pro
Published prices for three plans, a 14-day no-card trial, Appliance listed as an industry, and Capterra 4.7 from 2,748 reviews. Read the Trustpilot billing and support complaints before you commit, and note that the open API and phone support sit on MAX.
Lowest entry price for a solo technician
Jobber
Core starts at $29/mo on annual prepay (1 user), and the vendor has an appliance repair page covering appliance models and serial numbers. Budget for the jump to Connect or Grow if you want automation, QuickBooks sync or two-way SMS.
Best fit for many users on one price
Service Fusion
Unlimited users and QuickBooks on every plan, with inventory and job costing from Plus at $325/mo annual. It has the highest entry price and no free trial.
Cheapest monthly plan, with caveats
QuoteIQ
Essentials is $29.99/mo, and inventory and route optimization arrive at Elite. Only 6 Capterra reviews exist, so ask for references from appliance shops.
Phone-first shops willing to get a quote
Workiz
A built-in phone and QuickBooks come on every plan, and Ultimate adds inventory, equipment tracking and purchase orders. Prices are not published and Trustpilot sentiment is poor, so get pricing and cancellation terms in writing.
Questions
Keep reading
Vendor pages change. Figures are as published on the capture date; confirm before deciding.